Refund Policy

Created on 2 April, 2024 • Trust & Legal • 726 views • 2 minutes read

Discover SigaBio's comprehensive Refund Policy, outlining eligibility criteria, refund process, and non-refundable items. Learn about our commitment to fairness and transparency in handling refund requests for both free and premium plans.

Refund Policy for SigaBio

Last Updated: 30/08/2024

Welcome to SigaBio, the link-in-bio solution for creators and businesses! We appreciate your use of our platform to connect with your audience across various social media platforms such as Instagram, TikTok, Twitch, Facebook, YouTube, Twitter, LinkedIn, and more. SigaBio allows you to create personalized and customizable pages to showcase all the important links you want to share with your audience.

We understand that sometimes circumstances change, and you may need to request a refund for your SigaBio subscription. Please review the following refund policy to understand your rights and responsibilities regarding refunds:

1. Refund Eligibility:

   - Refunds are eligible for premium plans only.

   - Premium plan subscribers are eligible for a refund if they cancel their subscription within 72 hours of initial purchase.

   - Refunds are not applicable for subscription fees paid after the initial 72-hour period, except where required by law.

2. Refund Process:

   - To request a refund, please email us at suporte@siga.bio with your refund request and the reason for cancellation.

   - Refund requests must be submitted within the applicable refund period as mentioned above.

   - Upon receiving your refund request, we will review it and process the refund if it meets the eligibility criteria.

   - Refunds will be issued to the original payment method used for the subscription.

3. Third Party Services & Non-refundable Items:

SigaBio collaborates with various third-party products and services. We may grant access to specific third-party features or services within the Platform, such as a payment portal or an online store. Unless explicitly stated otherwise, we do not endorse or provide warranties for any third-party products or services. Additionally, refunds for payments made to third parties are not offered.

Your utilization of any third-party product or service may entail separate terms and conditions, which you are responsible for thoroughly reviewing, accepting, and complying with. Failure to accept or adhere to these third-party terms may lead to the suspension, cancellation, or limitation of your account or access to these services on our Platform.

Processing fees deducted by payment processors from transaction proceeds are non-refundable.

4. Refund Amount:

   - The refund amount will be prorated based on the remaining unused portion of the subscription period.

   - Any discounts or promotions applied to the original subscription fee will not be included in the refund amount.

5. Refund Disputes:

   - If you believe that a refund was issued incorrectly or if you encounter any issues with the refund process, please contact us at suporte@siga.bio for assistance.

   - We are committed to resolving refund disputes in a timely and fair manner.

6. Changes to Refund Policy:

   - SigaBio reserves the right to modify or update this refund policy at any time without prior notice.

   - Any changes to the refund policy will be effective immediately upon posting on the SigaBio website or platform.

   - It is your responsibility to review the refund policy periodically for any updates or changes.

By using SigaBio and subscribing to our services, you agree to comply with this refund policy. If you have any questions or concerns about our refund policy, please contact us at suporte@siga.bio.

Thank you for choosing SigaBio. We appreciate your support and look forward to serving you further.